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Shipping
Orders ship from our own facilities in Olathe, Kansas and California, Maryland. We deliver to all 50 US states and nowhere else.
Last updated October 31, 2026
We ship to all 50 United States, including Alaska and Hawaii, and to US military addresses, at street addresses and PO boxes alike.
We do not ship internationally. We do not accept orders for delivery outside the United States, we do not ship to freight forwarders or export agents, and we cannot export this product on a customer’s behalf. An order placed for an address outside the US will be cancelled and refunded in full.
Orders are picked and packed at our own facilities in Olathe, Kansas and California, Maryland. Which facility fills a given order depends on stock and destination, so your parcel may originate from either and the return address on the box may differ between two orders. We do not offer a choice of origin.
There is no handling fee, no fuel surcharge, and nothing added after the fact. The total shown at checkout is the amount authorised.
Orders placed before 2:00 PM CT, Monday through Friday, are packed and handed to the carrier the same business day. Orders placed after that cutoff, or on a weekend or US federal holiday, go out the next business day.
We ship USPS and UPS, chosen per destination. We do not use a courier or a same-day service, and we cannot ship on a customer’s own carrier account.
Most domestic orders arrive two to five business days after the carrier has them, so the common end-to-end case is three to six business days from order. Transit time belongs to the carrier, not to us, and weather, carrier backlogs and remote destinations can extend it. Alaska, Hawaii and military addresses routinely take longer.
A tracking number is emailed as soon as a label is created. If the tracking has not updated within two business days of that email, write to support@bacnation.com or call (913) 787-2001 and we will chase the carrier with you.
Vials ship sealed with the flip cap intact, padded and boxed. We don’t ship glass in envelopes, and the outer box carries no product description.
Photograph the outer carton and the vial before unpacking any further and email us within 72 hours of delivery. That shorter window is the carrier’s, not ours — a transit claim has to be opened quickly or the carrier will refuse it, and the photographs are what open it.
Every other claim — a wrong item, a short count, a lot code that does not resolve, or a parcel that never arrived — runs on the 30-day window set out in Returns and refunds. If you miss the 72-hour photo window on a breakage, write to us anyway: we may lose the carrier claim, but we would still rather sort out your order.
The lot code is printed on each vial. We do not choose which lot fills an order, and we cannot reserve a specific lot — whichever lot is current at pack time is the one that ships, and its certificate is published before it ships. Look yours up in the certificate library.
We ship to the address entered at checkout exactly as entered. If a parcel is returned to us as undeliverable we will reship it once you confirm a corrected address; return-to-sender and reshipment costs are the purchaser’s. If you spot a mistake in your address, email us immediately — before the 2:00 PM CT cutoff we can usually still correct it.
Email us as soon as possible. If the order has not been picked we cancel it outright and refund it in full. Once a label exists the parcel is on its way and Returns and refunds applies instead.
Email support@bacnation.com or call (913) 787-2001 with your order number, and BAC Nation will answer on a business day.